Natural call handling
An AI phone receptionist gives incoming calls a clear starting point. Customer call automation handles common questions so your team can focus on people in front of them.
Magnified CallPilot
AI Phone Receptionist & Customer Request Handling
Every call has somewhere to go.
CallPilot is an AI phone receptionist configured around your business: answering calls, handling inquiries, collecting customer details and moving requests to the right next step.
CallPilot answers, understands and moves the customer request into action.
9:41
CallPilotYour AI Receptionist
Listening…
“A table for two
at seven? Of course.”
MuteKeypadSpeaker
Reservation createdHanded to SeatPilot
BUILT FOR THE EVERYDAY
The conversation is only the beginning.
Reservation requests
For configured restaurants, CallPilot checks SeatPilot availability and creates the reservation there. Other businesses can collect appointment or consultation requests for follow-up.
Business information
Help callers find the information they need, including the hours and business details you provide during setup.
Smart staff routing
Keep your team part of the conversation. Route customers to staff when their request needs a person, according to the workflow agreed for your business.
Appointment request handling
Collect appointment and consultation requests with caller details and preferred times, ready for your team to review and follow up.
Connected with SeatPilot
Bring phone conversations into the reservation workflow, connecting the first call with the team preparing for the guest.
BUILT FOR YOUR BUSINESS
One AI receptionist. Configured around your business.
CallPilot answers customers using your approved business information, hours, services, policies and workflows. Each business can have its own phone number, greeting, voice, transfer rules, booking flow and follow-up process.
AI Receptionist
Answers incoming calls naturally, handles approved FAQs, explains services, collects caller details and moves each conversation toward the right next step.
- Business-specific knowledge
- Caller information capture
- Service and lead inquiries
- Appointment or consultation requests
- Human transfer during configured hours
- After-hours intake
Private Client Activity
A secure activity view gives each business a clear account of what CallPilot handled, without access to the full management system.
- Recent calls and summaries
- Caller details and information collected
- Follow-ups and callback requests
- Appointment requests
- Transfer outcomes
- Items needing attention
Connected with SeatPilot
For configured restaurants, the phone conversation connects directly to SeatPilot, which remains the official reservation system.
- Check availability
- Create reservations
- Read reservation status
- Keep guest and reservation activity in SeatPilot
- No duplicate reservation system
Every business gets its own setup.
CallPilot does not answer every business the same way. Each business can have its own approved information, phone number, greeting, voice, hours, transfer destination, transfer hours, booking rules, intake questions and follow-up workflow.
- 01Phone Number
- 02Greeting & Voice
- 03Business Hours
- 04Knowledge & FAQs
- 05Transfer Rules
- 06Booking Workflow
- 07Intake Questions
- 08Follow-up
After-hours intake
Outside configured staff-transfer hours, CallPilot can collect caller details, questions, appointment requests, reservation requests or callback needs for the next follow-up.
PRIVATE CLIENT ACTIVITY
Your business sees the outcome.
CallPilot can provide a secure client-facing activity page where the business can review recent calls, requests, appointments, follow-ups and the information collected.
No access to internal CallPilot settings is required.
Talk to us about client activity →Caller / timeRequest & summaryOutcome
Alex M.10:24 AM
Appointment request
Needs attentionConsultation requested for Friday. Preferred time collected.
Follow-up: confirm availabilityJamie L.9:50 AM
Service inquiry
AnsweredAsked about opening hours and available services.
Follow-up: none requiredSam P.9:15 AM
Callback request
Callback neededCallback number and service question collected.
Follow-up: return callCALLPILOT + SEATPILOT
From a phone call to a reservation workflow.
For supported restaurants, CallPilot handles the conversation while SeatPilot manages the authoritative reservation workflow, guest records, tables and reservation communication.
- 01Customer Calls
- 02CallPilot Answers
- 03Availability Checked
- 04Reservation Created
- 05SeatPilot Receives It
- 06Guest Confirmation
- 07Table Prepared
- 08Staff Check-In
CallPilot handles the conversation. Your business sees the outcome. SeatPilot handles the reservation when connected.
A LITTLE MORE CLARITY
Your questions, answered.
What is CallPilot?
CallPilot is an AI receptionist for businesses across multiple industries, including restaurants, clinics, salons, agencies and automotive businesses. It answers using approved information and follows the call-handling workflow configured for each business.
How does CallPilot handle reservations?
For supported restaurants with SeatPilot connected, CallPilot checks availability and creates the reservation in SeatPilot. SeatPilot remains the official reservation system. Appointment requests for other businesses are collected for review rather than treated as confirmed bookings.
Can CallPilot transfer customers to staff?
Smart staff routing is part of CallPilot. We work with you to define which requests should reach your team and how that fits your phone workflow.
Can CallPilot connect with SeatPilot?
Yes. CallPilot and SeatPilot are designed to connect incoming phone requests with restaurant reservation and guest-flow management.
Can businesses customize their information?
Your business details and common questions are part of the setup conversation. Talk to Magnified about the information your callers need and how you want requests handled.
LET’S CONNECT YOUR OPERATION
Your business shouldn’t have to
work around its software.
Your software should work around your business.
See how the Magnified ecosystem can fit your operation.